Privacy Policy

Introduction

This Privacy Policy explains how VirtuALL NP (“we”, “us”, “our”) collects and uses personal data when you visit our website or contact us. VirtuALL NP is the data controller for the processing described here.

Data controller: VirtuALL NP
Address: Kragujevacka 54 (37/5), 36300 Novi Pazar, Serbia
Email: sales@virtuall-np.com

Data We Collect

We collect the following categories of data:

Contact form data: name, email, service interest, and message content.
Analytics data: cookies, page views, and basic usage signals (e.g., interactions and approximate device/browser information) collected to understand how the site is used.

How We Use Your Data

Respond to your inquiry: to reply to messages and provide requested information about our services.
Improve our service: to analyze site traffic and improve performance, content quality, and user experience.

Cookies

Cookies are small text files stored on your device. We use cookies to remember your preferences and, with your consent, to measure website usage.

Cookies we use: Google Analytics 4 (GA4) analytics cookies to understand page views and usage patterns. GA4 is only loaded after you consent to analytics cookies.

How to control cookies: you can withdraw consent at any time by clearing cookies in your browser, adjusting browser settings to block cookies, or using privacy controls offered by your browser/device.

Third-Party Services

We use trusted vendors to run this website and communicate with you:

Google Analytics for website analytics (loaded only after consent).
Vercel for website hosting and delivery.
Resend for sending emails in response to contact requests.

Data Retention

Contact form submissions: we retain inquiry data for up to 12 months to manage conversations and follow-ups.
Analytics data: retained for 26 months, which aligns with common Google Analytics retention defaults.

Your Rights

If the GDPR applies to you, you may have rights including access, correction, deletion, and objection to certain processing. You may also have the right to restrict processing and to data portability in certain circumstances.

To exercise your rights, contact us and we will respond in accordance with applicable law.

Contact Us

For privacy questions or requests, email sales@virtuall-np.com.